Reception hours: Monday-Saturday 0830-1700; Sunday 0830-1530.
Children are welcome.
Cancellation terms and charges:
Central Business District Properties (within capital cities): Up to 24 hours prior to day of arrival check-in time, loss of deposit paid per room. Within 24 hours of day of arrival check-in time, loss of the first nights' accommodation amount.
Leisure Properties: (outside of Capital Cities): Up to 14 days prior to arrival, loss of AUD200.00 deposit paid per room. Between 14 days and 48 hours prior to day of arrival check-in time, 50 per cent of total booking value. Within 48 hours of standard check in time, cancellations are subject to a 100 per cent cancellation fee. No shows and cancellations after check in - will be subject to a 100 per cent cancellation fee, however if after arrival clients are dissatisfied with any aspect of their accommodation and decide to terminate their stay, the amount to be refunded, if any is at the discretion of the property management. Refunds can only be processed back to the credit card that was used to pay for the booking. All other refunds will be paid via cheque or direct deposit only. Refund processing may take up to ten business days.
Booking Terms and Conditions
** Please read these terms and conditions carefully as these conditions incorporate the basis on which bookings for the Stella Hospitality Group are accepted **
The Stella Hospitality Group own and operate the following brands: Peppers Retreats, Resorts and Hotels, Mantra Hotels Resorts and Apartments, BreakFree Hotels Resorts and Apartments and Affiliated Resorts.
If booking via your Travel Agent please refer to their terms and conditions. The terms and conditions below are for bookings made via the Stella Hospitality Group directly.
Important Note: Some conditions including final payment / deposit / cancellation and amendments may vary slightly depending on Hotel, Resort or brand.
How to Book / Quotes and Reservations
Reservations are subject to availability and actual pricing at the time of booking. Verbal quotes are valid for 24 hours only. Any verbal quote given is an estimate only of price, which will be subject to a written advice on confirmation of the reservation.
A non-refundable deposit of AUD200.00 per room or the total booking value (whichever is the lower) must be received immediately by credit card to confirm the booking. Payment of this deposit will indicate acceptance of these booking conditions. Stella Hospitality Group Pty Ltd bears no responsibility for monies paid via a travel agency until cleared funds are received in the trust account of Stella Hospitality Group. A two per cent credit card surcharge will apply to all credit card transactions excluding American Express cards where no surcharge will apply.
Full payment must be received at least 14 days prior to check-in. For bookings made inside 14 days prior to check-in, full payment is required at time of booking via credit card. Prices listed include GST. If deposit or final payment is not received by the due date, Stella Hospitality Group reserves the right to cancel the booking. Confirmation and invoices are subject to re-issue if incorrect through error or omission and the passenger accepts the liability to then pay the correct cost or to decline to retain the reservation. A two per cent credit card surcharge will apply to all credit card transactions excluding American Express cards where no surcharge will apply.
Standard Payments accepted include credit cards (Visa, Mastercard, Diners and American Express, AUD personal or bank cheques / drafts and telegraphic transfer (allow seven days transaction time). They also welcome American Express Membership Rewards members who wish to redeem points in lieu of their accommodation payment. Please note: Rewards points can only be redeemed by calling central reservations on 1300 987 610.
Membership Rewards Points are non-refundable however, subject to Stella Hospitality Cancellation Terms and Conditions, may be used as credit for future bookings. This option is only available to Australian card holders. Some American Express cards are ineligible for the points for payment option.
The payment Terms and Conditions will also be subject to those outlined in the Membership Rewards program. Please call the American Express Rewards hotline if you have any further questions. A two per cent credit card surcharge will apply to all credit card transactions excluding American Express cards where no surcharge will apply.
Cheques should not be sent to the Hotel or Resort but instead posted to: Stella Hospitality Group, Attention: Accounts, P.O. Box 8016, GCMC QLD 9726.
Amendment terms and charges:
All amendments to dates and room types are subject to availability at the time. Central Business District Properties (within capital cities): Amendments are permitted up to 14 days prior to arrival either online or via the call centre. Within 14 days of arrival amendments are permitted but can only be made via the call centre. Amendments are not accepted inside 24 hours of standard check-in time. An AUD25.00 amendment fee will apply where it is made via the call centre. No amendment fees will apply if made online.
Leisure Properties: (outside of Capital Cities): Amendments are permitted up to 14 days prior to arrival either online or via the call centre. Within 14 days of arrival amendments are not permitted. An AUD25.00amendment fee will apply where it is made via our call centre. No amendment fees will apply if made online.
Rates and Changes
Rates quoted on this website are in the hotels local currency and are subject to change at anytime. Rates are inclusive of GST where applicable. All Mantra, BreakFree, and some Peppers Resorts do not include transport from your home port to holiday destination and return, items of a personal nature, meals (unless specified), transfers and existing or proposed taxes and government charges, unless otherwise indicated. (For Resorts and Retreats that do include meals and transport please visit the website for more details).
Any verbal quote given is an estimate only of price, which will be subject to a written advice on confirmation of the reservation. Minimum length of stay restrictions may apply to certain rates during special event periods. The price of your holiday cannot be guaranteed until full payment is received. All prices and other payments and conditions should be confirmed at the time of booking.
For full terms and conditions please visit the BreakFree website.
The Stella Hospitality Group can sometimes include third party products in special packages. As an agent on behalf of this product or service the Stella Hospitality Group shall not be liable under any circumstances for any failure by those service providers to fulfil such travel arrangements nor for any error, alteration or change of any kind made by those service providers following the acceptance of the booking by them. All coupons, vouchers, receipts and tickets are issued subject to the terms and conditions specified by those service providers. The Stella Hospitality Group both for itself and on behalf of their employees or agents do not accept any responsibility for any act, omission, default or neglect of themselves, their employees or agents for injury, damage, or loss to persons or goods whatsoever or however the same may be caused and they do not warrant and are in no way responsible for the accuracy of any information given in statement made by their service providers in terms of travel arrangements. By utilising the travel services provided by The Stella Resorts Group, you agree that:
The Stella Hospitality Group shall not be liable for the wilful or negligent acts and/or omissions of such carriers and/or service providers. Stella Hospitality Group will not be liable for any accident, injury, delay, property damage or personal loss to you or those travelling with you in connection with any accommodation, transportation, or other travel services resulting directly or indirectly from any occurrences or conditions beyond its control, including but not limited to acts of terrorism, act of God, defects in vehicles, war, strikes, theft, delay, cancellation, civil disorder, disaster, Government regulations or changes in itinerary or schedule.
Please note that all travel documents, observance of laws and regulations of various Governments are your responsibility.
Every effort is made to ensure that information displayed on this website is correct. Information and rates and Stella Hospitality Group websites are subject to change without notice. Stella Hospitality Group Pty Ltd only accepts instructions on the above terms.
Hotel and Apartment Servicing
BreakFree Hotels, Resorts and Apartments are serviced on the eighth day of stay. Hotel rooms include a mini service daily. Mantra Hotels, Resorts and Apartments depending on tariff, offers a daily, weekly or an un-serviced rate. A Mantra 'Refresh' is also available for purchase at property. A Daily Service occurs at all Mantra Central Business District properties regardless of rate.
Check-in and Check-out
Standard check-in is 2.00 p.m. and standard check-out is 10.00 a.m. These times may vary, please ask your consultant or check the website. For guaranteed arrival prior to 2.00 p.m., a room must be reserved from the previous night and therefore includes an additional nightly charge.
Late check out up to 12 noon is at the discretion of the resort manager and must be requested the night before check out. Late check out after 12 noon will incur the following additional charges applied to your hotel account: 12 noon to 1.00 p.m. AUD60.00; 1.00 p.m. to 2.00 p.m. AUD100.00; after 2.00 p.m. the full daily rate applies.
Security Deposits and Photo identification required on check-in. An acceptable form of photographic identification will need to be produced at the hotel or resort prior to check-in. A credit card authorisation (pre-auth) or imprint will be required for at time of check in and may be used to cover incidental items such as (but not limited to): Telephone charges any breakages or damage incurred during your stay. Cleaning charges in excess of the normal level of cleaning. They pre-authorise all credit cards upon arrival. Please note this process validates the presented credit card, and protects both the cardholder and merchant from increasing fraud incidents. We may pre-authorise a credit card for any charges we determine that the guest may be likely to consume during their stay. This may also include an amount to cover a security bond / deposit for damages. The pre-authorised amount is set aside by the credit card company for a period of up to 14-days. The pre-authorisation will affect your available funds balance or spending limit. For more information on this practice we suggest the cardholder contact their card issuer. Once a pre-authorisation has been made, we cannot release, remove or lower the authorised amount, until we process the final account on departure. This is a restriction placed on us by the bank, and cannot be negotiated. Where a credit card is not available a minimum AUD200.00 cash deposit will be required. (This may be higher at some hotels and resorts).
In the unlikely event of a situation whereby The Stella Hospitality Group cannot provide accommodation as previously confirmed, for whatever reason, The Stella Hospitality Group will undertake to relocate clients into an alternative resort of equal or better grading (as per the Stella Resorts Group grading used within the brochure and website) at no expense to the client. Should there not be a resort of equal or better grading in the vicinity of the original booking, it may be required to provide clients with a resort of a lesser grading. If this is the case, any reduction in costs will be refunded to the client. The alternatives offered are at The Stella Hospitality Group's discretion. Should the client wish to choose a property of a standard other than that offered under this condition, then the client will be required to pay any difference in price between the Stella recommended property and their own choice of property.
Whilst care is taken to ensure that the description of facilities and services of the Stella Hospitality Group is accurate, these are continually being changed, upgraded, and on occasion taken out of service. If any feature/facility is essential for the passenger in choosing a particular property, it is advisable that the guest checks this with their travel consultant at time of booking. The Stella Hospitality Group cannot be held liable for omissions or errors, whether temporary or permanent of a property's facilities and services.
Property room photos may not be specific to actual room allocated. Photos are indicative only. Accommodation facilities listed may not apply to all room types.
Whilst they attempt to satisfy all special requests, they are unable to provide a guarantee.
Maps and Images
Map images, if shown, are for general information and may not necessarily reflect actual routings, locations or services provided. Many of the destination shots featured in this brochure have been supplied by tourism authorities, including Tourism Queensland & Queenstown Tourism.
They strongly recommend you purchase comprehensive travel insurance at time of booking. They suggest that the policy should include, but not be limited to, the following cover: Loss of deposit through cancellation; loss or damage to personal baggage and loss of money and medical expenses.
Not Included in Price of Holiday
Airport taxes, costs of a personal nature e.g. laundry, taxis, telephone calls, room service. Meals and transport are not included in the rates, however some resorts do have these as part of the package. Please visit the website or contact the Stella Hospitality Group for more information.
The person effecting a booking shall be deemed to have accepted the booking conditions on behalf of all persons named in the booking.
Travel documents will be available to view and print off the website or will be forwarded by post or email when full payment is received.
All clients under the age of 18 must be accompanied by a parent/guardian or an individual over the age of 18, the property has the right to refuse any booking, when the legal guardian over 18 cannot provide current photo identification if requested on check-in.
How To Get There:
One block from the Gold Coast Highway, opposite Northcliff Surf Club.
Blockout dates and / or additional Special Event minimum stays may apply. Extra person AUD35.00 for Two Bedroom apartments.